Moonhouse Coaching & Healing takes your privacy seriously and is committed to protecting your personal information.
Below you can read about:
+ Information on cookies
+ Legal grounds for us to process your information
+ What Third party platforms are used by us to help you deliver information easily (like on Mailchimp or on the third party courses platform Thinkific for example) with a link to their policy.
+ How you can contact us.
—> Please know that all sessions with us are always confidential and we do not share any of what we discuss with third parties.
—> And that we do not sell, rent or lease your e-mail address or any of your personal information from the subscription list to any third parties for marketing purposes.
Unsubscribe Option Marketing:
>> If you joined the e-mail list you can simply unsubscribe from the newsletter at any given time at the bottom of the page of the e-mail.
PERSONAL INFORMATION WE COLLECT
What personal information is collected and how is it used?
> If you communicate with us through e-mail, text, social media messaging, through comments on social media posting or through any other communication that you send us, then we may collect personal information about you.
> If you are a customer and use and purchase products from us (like taking a course, a workshop or a Masterclass with Moonhouse Coaching & Healing or book private sessions or coaching) then here’s the information that we collect.
> If you visit our website and third party platforms technical data like IP-adresses and browsers used may be collected
> If you are a customer then we have transaction data of you that may include details about payments and purchases made by you.
> We do not store sensitive data about you. Sensitive data is considered information concerning a racial or ethnic origin, political opinions, religious beliefs, trade union activities, physical or mental health, sexual life, or details of criminal offences.
The types of personal information we may collect include your:
+ Postal Address
+ How to contact you (e-mail, telephone number, Skype name)
+ Payment card or PayPal details
+ Courses you are enrolled in
+ Invoice/Type of Booking/Course you’ve enrolled in (also for tax references)
+ Marketing Preferences
+ Testimonials given by you
LEGAL GROUNDS; How this information is used (and why)
Moonhouse Coaching & Healing loves to assist you. When you buy a course or private session time, then we will collect, process and use personal information so that you can receive the services as ordered and we can deal with all aspects of your purchase.
We use your personal information to:
+ Deliver you the services as offered, assist you with any questions regarding the products you purchased (if you are in the courses platform on Moonhouse-teachings.thinkific.com), connect with you at the agreed time and/or send you service messages.
+ Process payments for your booking, fulfil requests for refunds and for accounting or audit purposes
+ Communicate and interact with you like to let you know the live call times and send you reminders (when in a course) and to touch base before and after a session. Reply to your e-mails and to any other questions and comments posted on our fora or social media.
+ Improve the products and services we offer or help us to create new ones
+ Conduct customer satisfaction surveys to obtain a better understanding of how we can continue to serve you. If you participate in these surveys we may collect personal information from you relating to your thoughts/comments about your experience with us.
+ Market our products and services to you.
Technical Information: When you visit our website, we collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with our website. We refer to this automatically-collected information as “Technical Information.”
We collect Technical Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the visited website and collects data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the website.
Additionally when you make a purchase or attempt to make a purchase through one of our websites, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers or your PayPal account), e-mail address, and phone number. We refer to this information as “Customer Information.”
THIRD PARTY PLATFORMS
We use third party companies and platforms to host our data and manage our services. The third party platforms we use only have permission to handle a certain part of your information like e-mail (for example on courses platform Thinkific) or processing payments (like Stripe). We do our best to ensure that these companies have a specific degree of security when processing your data that is compliant with EU law. We do that by ensuring these service providers have specific contracts, codes of conduct or certification mechanisms that are approved by the EU-standards according to the EU Privacy Law.
Third party companies we use are Thinkific, Acuity, Zoom, Mailchimp, Facebook, Wordpress, YouTube, Instagram, PayPal, Stripe, Google and Webs. To the best of our knowledge, these companies do not sell or pass on any of your data that we store with them. Moonhouse Coaching and Healing does encourage you to read the privacy statements of any such third party site.
SHARING YOUR PERSONAL INFORMATION
We may have to share your Personal Information with third parties set out below to help us use your Personal Information for purposes as described above in “we use your personal data to”
*) Third party platforms who provide technical support and platforms and system administration services that help deliver the services to you (third party platforms listed below).
*) Professionals that legally advice and support us including accountants, book keepers, banks and auditors.
*) We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
*) Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
By law we are obliged have to keep basic information about our customers for seven years after they were a customer for tax purposes. We will not keep any information of you longer than necessary.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us by sending an e-mail to [email protected]
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
USING THIS WEBSITE AND OUR SERVICES
By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trade mark law.
For more information about our privacy practices or if you have questions, please contact us by e-mail on [email protected] or by mail using the details provided below:
Our contact details are:
Moonhouse Coaching & Healing
If you have any questions then please e-mail [email protected]
If you need to reschedule your call then simply send me an e-mail here. You can reschedule 24 hours before the call.
If you cancel after the 24 hours notice or miss our set time and date then the full amount of the session will be forfeited.